( 9 reviews )
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Posted: 12-22-2007
WHite MacBook $1099. Bought last week after iBook died a sudden death. From beginning, the keyboard didn't register anything. After 15 or 20 minutes it worked fine. Once i stopped using computer and started again, keyboard didn't work. Keys went down but got no movement. Kept thinking problem would go away. 2 days later, called Indonesia or wherever Mac hires it low-wage workers, and they wanted to reprogram my settings, which I refused to do. (TIP: Don't bother, it's useless to do any resetting!) Instead they gave me appt. at a nearby Apple Store that night. The Genius at the Genius Bar admitted (sotto voce) that MANY MANY MANY of these MacBooks have this problem and APple has NO idea how to fix. ALl they know is that getting a new keyboard does not work, nor does resetting the settings. She warned that when she gave me a new one, which she did, it might have the same problem. It did not have the same problem until last night. Now it does. I have no idea what to do. She also said the next higher price MacBook, the black one, ALSO has the same problem. DOn't know if the more expensive silver one does too. THis really sucks, and esp. because Mac has no idea how to fix it. What are they coming to? After taxes and Apple Care, I spent $1500 for a defective computer and it seems like the next one will be defective if I go to the trouble of replacing this one.
