( 2 reviews )
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Posted: Jun 26 2008
I bought this screen in late 2005, I used it maybe 50-60 times total. When it worked it was great, but just recently I started having problems when the screen would start to go up, it would make a grinding noise. I found problems with the construction of the unit, and also the motor was malfunctioning. Poor quality in manufacturing, plus I could not get a replacement motor, because it is discontinued. The price was great when I bought it, but the warranty ran out, & I can't get replacement parts!
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( 14 of 14 found this review helpful ) Posted: Apr 11 2005
This screen is very poorly made. I purchased one and looks great at first, but when I tried to use it, the nightmare began. The up and down stops did not work so the motor would stop at unpredictable locations. The remote control did not work at all, in fact the internal parts were loose and rattling. The manual control box cover is not designed to fasten tightly on the base, so it just pops off when it is hadled. The literature that accompanies the screen is very brief, hardly descriptive, and premature to be distributed with production units. I called the manufacturer for help with this, before trying to return it, because shipping is expensive for these large items. To make a long story short, they first sent me a new remote, it didn't work either. They sent me instructions to set the up and down stops myself, they didn't work either. Then a new manual control box, the wrong one. I got a new unit, the screen was all wrinkled. Speaking with customer service, they were helpful but limited in capacity. A month later I bought a different screen. The screen is trouble.
