( 6 reviews )
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Posted: Jun 7 2008
I spent three hours with HP technical support trying to make this thing work. The things they had me try were basic, like removing and then reinstalling cables, cycling power, and like. Gee why didn't I think of that? They blamed everything else but the scanner. When I refused to reinstall the hardware yet again, HPs solution was to request I buy a more expensive HP product. I remember when HP produced quality products. Not anymore!
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Posted: May 25 2008
I usually buy off of Amazon, but this time I bought off of CompuBizUSA to save money. What a joke? I don't advise it. They have poor customer service. My HP 8300 had glue underneath the glass and I had a hard time getting that replace. I finally got my scanner and I hate it. No matter what I do, the pictures all come out with dust, scratches and it would take me along time to clean up. I thought this would be a nice scanner. Not a good one and now I am stuck with it. CompuBizUSA does not have satisfaction guarantee. I will never buy from them again. Bad investment and I will tell HP also.
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Posted: Feb 25 2008
This is nice for scanning documents. However, it does not scan slides. (on Vista). Light in lid is working. I got this primarily for scanning slides. There is a forum on HP where other Vista users are having same problem. I will have to try on xp to see if this works there. Update 3/3/08 A silly issue in the end. There is no indication that you have to remove plastic piece in the lid, and exert some force to do it. A note on the piece, or in the instruction book would be helpful. Tech support did not think to mention this before sending me a replacement lid. Change to 4 stars. Everything works beautifully now.
