( 22 reviews )
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Posted: Jul 26 2009
I do a lot of work on pre-printed forms (single sheet, normal weight paper). This printer constantly pulled in the paper incorrectly and thereby printed crookedly on the paper. My inkjet worked fine on the forms, but I need the greater permanence of the laser print. I worked with Lexmark customer service and they were kind enough to replace my first 120n, but the replacement was actually worse. I spent nearly three hours with an online service person concerning the second printer only to finally realize they couldn't or wouldn't do anything for me. So I will buy another printer and chalk this up to a lesson learned. The quality of the print and speed of the printer were great, but I have to have an image that is straight on the page.
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Posted: Mar 27 2009
Let's start with the problems. After two cartridges failed in less than 400 pages total, I'm returning the printer. The documentation is terrible. Just try setting a static IP address on the thing! I had to call technical support a few times to get correct and complete instructions. Which brings be to the third problem. Their tech support sucks. Their hours are limited and their people are not too bright. Expect to get about 500 pages out of the original cartridge. At least that's what tech support told me. I got 70. On the plus side, they only gave me a little push back when I asked them to replace the printer. They want to replace the printer but not the photo conductor. But, they finally saw the light.
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Posted: Oct 20 2008
An amazing printer for the money. I am in charge of technology in a high school and I have several of these printers in small offices with 5 - 10 users per printer. Easily networked and great for low to medium volume printing. They have held up so well I bought one for my home network and at under $150 it is a bargain.
