( 6 reviews )
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Posted: 06-16-2006
This laptop model crashed two times within a year. The first was the hard disk and now the motherboard. I have a friend bought a newer model and the battery life decreases big time with in 2 months of usage. Sony does not provide me with satisfactory service, even it is covered with a guarantee. They wont agree to do the service unless I call the support million times. Nice laptop but not reliable at all and bad maintenance support... Hope Sony will improve its industry, as it used to be...
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( 1 of 1 found this review helpful ) Posted: 12-07-2005
This laptop is stylish, lightweight, and the screen display is especially great. However, those are about the only good things I can say about it. I owned my laptop for about a month before it stopped working. The power would cut out after it was on for more than a few minutes. Sony phone support insisted that I reformat the drive before they would believe that it was a hardware problem. Their onsite service sounded like a great idea until the repair person showed up at my door. The first person had to replace my entire motherboard but broke the keyboard while putting the machine back together. The second repair person flaked on the appointment to fix the broken keyboard. More than 2 months since the problem started, I am still waiting for Sony to send a third repair person out to fix the hardware issue. Sony support has made it seem as though it is my fault that the laptop is not working; have been less than polite; have kept me on hold for hours; and have run me around in bureaucratic circles trying to get a brand new computer fixed. In summary, considering the faulty hardware and terrible service Sony has to offer, I would recommend that you buy an Apple PowerBook or an IBM ThinkPad for the same price.
