( 4 reviews )
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Posted: Jul 6 2009
When I ordered these ink cartridges, Amazon?s product pages said they were new HP ink cartridges. I was wary because the price was low, so I carefully read all the descriptions and other information I could find on Amazon. Nowhere did I find anything that said these were not new. Finally, thinking Amazon would never purposely misrepresent a product, I placed my order. After I received confirmation of the order, I went to the pending order pages and confirmed that I had ordered new HP cartridges. I was sent remanufactured off-brand cartridges. I contacted the supplier, through Amazon, by email and was ignored. I have since seen other complaints about this in Amazon reviews. I feel that Amazon believes they have no responsibility for this and that the supplier believes that Amazon is at fault. I am very disappointed, but nobody seems to care.
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( 1 of 1 found this review helpful ) Posted: Jun 15 2009
This item is listed as new genuine HP product. It evens has a photo of the genuine HP box. Amazon.com's invoice described it as "new". Item that arrived from the merchant seller, OCInkjet.com, was not an HP product, and was NOT new. The sales receipt packed with the item described it as "Compatible Refurbished". The item definitely wasn't an HP product. Seller offered to let me return it for a refund, but we settled on a partial refund. Seller stated that Amazon.com was "the one that put the wrong picture on our listing."
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Posted: Mar 22 2008
BUYER BEWARE I ordered two and the first one was damaged in shipping. ShopGoPro responded quickly by both phone and email and resolved the problem. They were very responsive and the second cartridge is perfect. So at that time I was very impressed with the customer support and would purchase from this company again knowing that. You never know until you have a problem! So they called me and asked me to remove my BAD rating - I did and I gave them a favorable review. BUYER BEWARE - if you remove a BAD seller rating you can not replace it... but you can continue to review the product. The product was damaged - I gave they called and were very nice on the phone - MONTHS later I have not received my replacement cartridge even though I returned the defective one. SO I have paid for 2 and only have one! They are not answering emails and now I regret having removed the bad rating. They were rather frantic about having me remove it because it was the end of the quarter. My time is valuable to me and the time spent complaining is certainly NOT worth the cost savings.
