( 36 reviews )
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Posted: Jul 23 2009
We have had nothing but trouble with the ACP50US. Returned it to the store twice for another; all THREE have the same issues with Vista Premium. Downloaded all the new driver releases and "3" calls to Targus. "IT'S NOT OUR PRODUCT!" was their response. Video for an external monitor did not hold AND has to be reset EACH time you reboot the laptop; the network card drivers keep trying to update as their are "incompatible with Vista" per the "Problem Reports" in Vista....my antivirus program can't update unless I unplug the network card and plug it directly into the laptop. Then it works. SEEMS LIKE A WASTE OF $129. AND TARGUS SUPPORT SUCKS!
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Posted: Jun 3 2009
My intention was to use this with a Lenovo U110 (which has a widescreen 1366x768). I hooked it up to a regular monitor (1280x1040) and they just could not talk to each other properly. I have use Lenovo's own brand USB port replicator with the same laptop/monitor combo and it works perfectly. The biggest problem is that the driver does not seem to recognize when the USB is unplugged from the laptop, and this is especially dangerous when you are in the "display primary only on external" mode, selected from the task-bar icon. I had the laptop set up so I could work with the lid closed. I then put the laptop to sleep with the monitor connected. I woke it up without the monitor connected, and the native laptop screen was black - the targus software didn't "let go" of the screen and return it to the laptop's own screen. The only way out of this is a forced re-boot (not good if you have windows open when you put the computer to sleep). The Lenovo port replicator costs a lot more ($[...]), but it doesn't have this issue. Regarding overall performance, it would best be described as "laggy" - certainly not recommended for gaming/graphics/animation. In addition it would only support 16-bit color, not full color 32, so it cannot display the windows aero features in Vista. One final criticism - it does not "remember" the settings. This is silly because the whole point is to walk into the room, slap down your laptop, plug in a USB, and get working. Having to re-configure the monitor every single time is a royal pain in the ****. The only salvation is that I bought this on [...], and only paid $[...] for it, so I can safely dump it at a yard sale. It sure-as-hell isn't worth the $[...] MSRP.
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Posted: May 27 2009
I bought this docking station for my 64-bit HP laptop. It was delivered on time and in good shape, but to my chagrin IT DOES NOT WORK WITH VISTA 64-BIT OS. There is nothing in the sales literature that states this fact and I only found out AFTER I tried to install the software and contacted Targus. Their only response was "Thank you for contacting Targus. Unfortunately the ACP50 docking station is not compatible to the Vista 64 bit system. I do apologize for the inconvenience." When I aserted that this was not the dealers fault or problem because the product is misrepresented by the literature, their next response was "The only recommendation that I am able to make is that you return it to the retailer for a refund" and then "We are not able to refund the product. You purchased it from a retailer, you will need to contact the retailer for a refund." This reposonse came directly from Targus Customer Support, Samantha Cambria. IMHO, since the critical detail of not working with the Vista 64-bit OS is omitted from any pre-sale documentation, this product is misrepresented by Targus and the issue should be resolved by Targus. Instead they are leaving me hanging, and I expect that they would behave the same way with all of their products. Targus CLEARLY DOES NOT STAND BEHIND THEIR PRODUCTS. I have unfortunately already discarded the packaging so now I am stuck with it and will likely sell it on eBay for less than I paid. Perhaps it works fine with Vista 32-Bit, but I will never know. WHat I do know is that I will never purchase another Targus product again (and I hope that Targus is reading this)!
